Privacy Policy

Mero Bhada ("we", "our", "us") is committed to protecting the privacy and confidentiality of personal data of its users in accordance with applicable laws of Nepal, including but not limited to the Privacy Act, 2075 (2018) and other relevant regulations.

This Privacy Policy outlines how we collect, use, process, store, and protect your personal information when you access or use our website, mobile application, and related services ("Services").

By accessing or using Mero Bhada, you provide your informed consent to the practices described in this Policy.

We collect and process the following categories of personal data:

• Full name
• Email address
• Contact number

• Government-issued identification documents such as Citizenship Certificate or Passport

• Property details, descriptions, and images submitted by property owners

• Payment related details processed through licensed and secure third-party payment service providers

• Records of interactions, messages, and communications conducted through the platform

• Device information and approximate location data for property search and mapping services

Your personal data is collected and processed for lawful purposes, including:

• To provide, operate, and maintain Mero Bhada services
• To verify user identity and prevent fraudulent activities
• To facilitate rental transactions, agreements, and communications
• To generate, manage, and store digital contracts
• To process payments and maintain transaction records
• To send service-related notifications and updates
• To improve services, develop new features, and conduct analytics
• To comply with applicable legal and regulatory obligations in Nepal

We process personal data based on:

• User consent
• Contractual necessity
• Compliance with legal obligations under the laws of Nepal
• Legitimate business interests, provided such interests do not override user rights

We maintain strict confidentiality of user information:

• Personal contact details are not disclosed to other users without explicit consent
• Users may control profile visibility and communication permissions
• Data is shared only when necessary to facilitate transactions between parties

All payment transactions are processed through authorized and secure payment service providers in compliance with relevant financial regulations.

• Mero Bhada does not retain full payment card information
• Payment records and receipts are stored securely
• Security deposits are managed through controlled and secure systems

Digital rental agreements generated through Mero Bhada:

• Are treated as legally binding electronic records
• Are accessible only to the involved parties
• Are stored securely with regular backups
• Are retained in accordance with applicable legal retention requirements in Nepal

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this Policy
• Comply with legal, regulatory, and contractual obligations
• Resolve disputes and enforce agreements

In accordance with the Privacy Act, 2075 (Nepal), users have the right to:

• Access their personal data
• Request correction or updating of inaccurate information
• Request deletion of data, subject to legal limitations
• Withdraw consent at any time
• Obtain a copy of their data in a portable format
• Opt out of non-essential communications

Requests may be submitted through the contact details provided below.

If data is stored or processed outside Nepal, we ensure that such transfer is performed in compliance with applicable legal safeguards and data protection standards.

Mero Bhada reserves the right to modify this Privacy Policy at any time. Any updates will be published on this page with a revised "Last Updated" date.

Continued use of the Services after such updates constitutes acceptance of the revised Policy.

For any inquiries, complaints, or requests related to this Privacy Policy or data protection matters, please contact Mero Bhada through any of the following channels: